Vehicle Solutions (Cheltenham) Ltd Privacy Policy

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At Vehicle Solutions (Cheltenham) Ltd, we value your trust and are committed to protecting your personal data. This privacy policy sets out how we collect, use, disclose, and protect your personal information when you interact with us through our website, email, phone, or in-person.

What Personal Data Do We Collect?

We may collect the following types of personal data from you:

1. **Contact Information**: Your name, email address, phone number, and postal address.

2. **Vehicle Information**: Make, model, registration number, and vehicle identification number (VIN) of your vehicle.

3. **Service History**: Records of services performed on your vehicle, including dates, types of services, and any issues or concerns raised during the service.

4. **Payment Information**: Copies of payment transactions for any credit/debit card payments, BACS transfers or any other payment methods used to pay for our services.

How Do We Collect Your Personal Data?

We collect your personal data in the following ways:

1. **Website Forms**: When you submit forms on our website, such as contact us, appointment booking, or service request.

2. **Phone and Email Communication**: When you communicate with us by phone or email to inquire about our services or make a booking.

3. **In-Person Interactions**: When you visit our garage or meet with our staff in person.

4. **Third-Party Sources**: We may receive personal data from third-party sources, such as insurance companies or vehicle manufacturers.


How Do We Use Your Personal Data?

We use your personal data for the following purposes:

**Providing Services**: To provide MOTs, vehicle servicing, mechanical repairs, bodywork, and wheel refurbishment services for you.

2. **Service History Maintenance**: To maintain a record of your vehicle’s service history and ensure that our records are accurate and up-to-date.

3. **Communication**: To communicate with you about your vehicle, including scheduling appointments, sending reminders, and providing updates on the status of your vehicle.

4. **Marketing**: To send you promotional materials, such as newsletters or special offers, if you have opted-in to receive them.


Do We Share Your Personal Data?

We do not share your personal data with third-party companies for marketing purposes without your consent. However, we may share your information with:

**Insurance Companies**: To verify insurance claims or request payment from insurance providers.

2. **Vehicle Manufacturers**: To provide warranty information or resolve any issues related to the manufacturer's specifications.

3. **Law Enforcement**: To comply with legal requirements or cooperate with law enforcement agencies.


How Do We Protect Your Personal Data?

We take the security of your personal data extremely seriously and have implemented the following measures:

**Secure Website**: Our website uses HTTPS encryption and is regularly updated to ensure that any vulnerabilities are addressed.

2. **Password Protection**: Access to our systems and files is restricted to authorised personnel who must use strong passwords and biometric authentication (where available).

3. **Data Backups**: We perform regular backups of our data to prevent loss in the event of a system failure or cyberattack.

4. **Staff Training**: Our staff receive training on data protection best practices, including confidentiality, access controls, and incident response.


Your Rights

You have the right to:

**Access**: Request a copy of your personal data held by us.

2. **Rectify**: Correct any inaccuracies in your personal data.

3. **Erasure**: Request that we erase your personal data (subject to certain conditions).

4. **Restrict Processing**: Restrict our processing of your personal data (subject to certain conditions).

To exercise these rights, please contact our Data Protection Officer at info@vehiclesolutions.co.uk. We will aim to respond to your request within 10 working days.


Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make any significant changes, we will notify you by posting the new version on our website and/or sending you an email notification.

By interacting with us through our website, email, phone, or in-person, you consent to the processing of your personal data as outlined in this privacy policy.
 

Contact Us

If you have any questions or concerns about this privacy policy, please contact our Data Protection Officer at info@vehiclesolutions.co.uk.
 

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